Refund policy

At Aroma Paradise, your satisfaction is our top priority. We are committed to providing you with the best shopping experience, and we’re here to help if your purchase doesn’t meet your expectations. We understand that sometimes things don’t work out. That’s why we’ve made our return process simple and customer-focused.

Eligibility for Returns:

• Returns are accepted within 30 days of receiving your order.

• Products must be unused, in their original packaging, and in the same condition as when received.

• A valid proof of purchase (order confirmation or receipt) is required.

 

How to Initiate a Return:

1. Click here and enter your email and order number.

2. Once approved, you’ll receive detailed return instructions, including a return label.

3. Securely pack your item in its original packaging and ship it back to us.

Return Shipping:

Aroma Paradise offers Checkout+ to customers to provide free return shipping. Customers that take advantage of our Checkout+ option will receive a prepaid label through our portal for any returns request. Customers who opt out are responsible for the costs of return shipping. Labels should be purchased through our customer portal.

Refunds:

• Once we receive and inspect your return, we’ll notify you of the refund approval or rejection.

• Approved refunds will be processed promptly and returned to your original payment method.

• On all order cancelled before fulfillment, a $5 administrative fee will be charged. 

 

Damaged or Leaking Items

If your order arrives damaged or any oils are leaking, we require clear photo and/or video evidence of the issue within 3 days of delivery in order to process a return, replacement, or refund. This helps us verify the claim and ensure a quick resolution.

 

Our Promise:

We truly value your business and will do everything we can to make the return process easy and stress-free. If you have any concerns, please reach out, and we’ll work to find a solution that makes you happy.